At this point you have learned to make a simple prepaid session – and how easy it is. Lets move on to some of the other ways to handle customers. Many cyber cafes offer some kind of membership or special prices – that could for instance be a member or VIP user group with prices different from the normal guest user group.
Smartlaunch offers the possibility to create a personal user account. You can assign such an account to a specified user group at the time you create the account – you can change that at any time by accessing the account management.
Let’s try to create a new user account. There is a button in the tool bar called Create User – left-click the button and you will be presented to the following popup window:
- The first thing you should ask your customer about is the username, who he/she wants. Many customers often user their in-game nickname to identify them selves in Smartlaunch. If they can’t decide ask if they want to user their first name followed by a dot and their last name – that often speeds up the process.
- The next thing you need to specify is the user group, in which the user account is created.
- The last thing is whether the customer should be allowed to enter his/her personal details at the Client or if an employee should enter the details at the front desk. Please be aware, that during heavy traffic in your store it could slow down your customer handling if you need to enter personal details at the front desk.
You will notice, that the user account will appear immediately in the user account screen after you click the Create User button.